Burger King

global chain of hamburger fast food restaurants headquartered in Florida, United States

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Burger King launches AI chatbot to enhance customer service skills
business Feb 27, 2026, 3:58 AM
Burger King launches AI chatbot to enhance customer service skills
  • Burger King has rolled out an AI chatbot to assist employees in improving their interactions with customers.
  • The chatbot collects data on service patterns and offers operational support during employee-customer interactions at drive-thrus.
  • This initiative reflects a growing trend in the fast-food industry to leverage technology for enhanced customer service and training.
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Burger King tests AI headsets tracking employee interactions
business Feb 26, 2026, 8:59 PM
Burger King tests AI headsets tracking employee interactions
  • Burger King is currently piloting OpenAI-powered headsets in 500 locations across the U.S.
  • The headsets, named Patty, assist employees with operational tasks and monitor customer interactions.
  • This initiative aims to enhance both service quality and restaurant operations while raising concerns about employee surveillance.
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Burger King makes significant changes to the Whopper after customer feedback
business Feb 26, 2026, 5:55 PM
Burger King makes significant changes to the Whopper after customer feedback
  • Burger King revealed comprehensive updates to the Whopper, introducing a premium bun and fresher toppings.
  • The company aims to address customer feedback and improve product presentation while ensuring the flame-grilled patty remains unchanged.
  • This significant revamp may affect pricing strategies as the fast food industry faces rising costs but aims to maintain customer loyalty.
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Burger King's president invites customers to call him for feedback
business Feb 19, 2026, 4:44 PM
Burger King's president invites customers to call him for feedback
  • Burger King customers in the U.S. can call or text President Tom Curtis to provide feedback.
  • Curtis will dedicate four hours a day for two weeks to personally handle calls and texts.
  • This initiative aims to prioritize customer experience and drive improvements in the company.
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Wisconsin franchisee faces over $1 million in fines for child labor violations
politics Feb 8, 2026, 10:30 AM
Wisconsin franchisee faces over $1 million in fines for child labor violations
  • Cave Enterprises Operations LLC was found to have committed over 1,600 child labor and wage violations affecting more than 600 minors.
  • The violations include allowing minors to work without permits, missing meal breaks, and exceeding legal working hours.
  • State officials are taking steps to hold the franchise accountable, reflecting a commitment to protect working minors.
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Burger King UK to expand with 30 new restaurants annually
business Dec 11, 2025, 10:17 AM
Burger King UK to expand with 30 new restaurants annually
  • Burger King UK reported a 7% increase in revenues and aims to open 30 new restaurants each year starting in 2026.
  • The fast-food chain secured a £15 million investment from Bridgepoint and plans further expansion into the Republic of Ireland.
  • Despite sector challenges, Burger King UK exhibits solid performance with increased sales and a strategic focus on growth.
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Burger King launches SpongeBob-themed menu ahead of new movie
entertainment Dec 2, 2025, 10:39 AM
Burger King launches SpongeBob-themed menu ahead of new movie
  • Burger King has launched a limited-edition SpongeBob-themed menu to celebrate the upcoming film release.
  • The menu includes unique items such as SpongeBob's Krabby Whopper and Mr. Krabs' Cheesy Bacon Tots.
  • This initiative aligns with the holiday season to attract families looking for festive dining experiences.
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