Southern Water

utility company

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01.07.2024Labour Party wins the general election

01.07.2024Labour Party wins the general election

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Macquarie injects £1.2 billion into Southern Water to rescue it
business 2025-07-01 21:25
Macquarie injects £1.2 billion into Southern Water to rescue it
  • Southern Water has received a £1.2 billion investment from Macquarie to aid in financial recovery.
  • The investment includes a debt reduction plan that significantly lowers Southern Water's outstanding debt.
  • This financial support aims to enhance service delivery and environmental standards while underlining the need for regulatory approval for further customer charge increases.
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Southern Water faces scrutiny over handling customer complaints amid revenue growth
business 2025-04-11 00:00
Southern Water faces scrutiny over handling customer complaints amid revenue growth
  • Southern Water has renewed its contract with Capita for customer service management starting in July 2025.
  • The partnership aims to address high complaint levels related to billing and services, with Capita providing AI-enhanced solutions.
  • This collaboration comes as Southern Water seeks to improve service quality amid a significant revenue increase.
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Water companies demand higher customer bills to fund environmental improvements
business 2025-02-19 00:35
Water companies demand higher customer bills to fund environmental improvements
  • In December, Ofwat allowed an average bill increase of £157, or 36%, over five years for UK water firms.
  • Southern Water, Anglian Water, and South East Water have officially appealed to the Competition and Markets Authority for even higher increases.
  • The appeal arises from concerns about meeting environmental commitments and service expectations amid rising operational costs.
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Southern Water to be quizzed over water quality
sub-category, category 2024-09-24 17:17
Southern Water to be quizzed over water quality
  • Residents in Kent are frustrated with poor coastal water quality, leading to do-not-swim warnings at local beaches.
  • The Environment Agency has issued swimming warnings for St Mary's Bay and Littlestone, expected to last until at least 2025.
  • Local businesses are experiencing a decline in tourism due to these warnings, prompting Southern Water to investigate contamination sources.
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Water crisis hits Hastings and St Leonards with over 30,000 properties affected
society 2024-05-05 02:00
Water crisis hits Hastings and St Leonards with over 30,000 properties affected
  • Over 30,000 properties in Hastings and St Leonards are without water due to a disruption by Southern Water.
  • Residents have been forced to rely on bottled water stations set up by the utility company.
  • The situation is expected to continue into the weekend.
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