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Centrica sees profit plunge due to customer shift towards discounts

Feb 20, 2026, 9:51 AM10
(Update: Feb 20, 2026, 9:51 AM)
energy and home services provider in the United Kingdom

Centrica sees profit plunge due to customer shift towards discounts

  • Centrica reported a 50% drop in annual earnings due to unseasonably warm weather and shifting customer preferences.
  • The company’s household energy supply profits declined by 39% to £163 million, while fixed-price tariff customers increased to 32%.
  • Centrica plans to invest £700 million in 2026 to enhance operations following challenging trading conditions.
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In the United Kingdom, Centrica, the owner of British Gas, faced a challenging financial year in 2025, reporting a nearly 50% decrease in annual earnings. The company attributed this decline to several factors, including unseasonably warm weather that reduced the demand for central heating and a growing trend among customers towards more affordable and fixed-price energy deals. Underlying operating profits fell to £814 million, down from £1.55 billion the previous year. This decline was particularly evident within the household energy supply sector, which saw profits drop by 39% to £163 million, significantly affected by milder temperatures. Customer behavior also played a significant role in these financial shifts; a marked increase in customers opting for fixed price tariffs, which are generally discounts compared to the standard variable tariff, while almost one-third (32%) of Centrica's customers have moved to these fixed-price deals from just 25% the previous year. This transition towards better pricing alternatives directly impacted the company's profitability compared to the previous year. Despite these challenges, Centrica managed to grow its customer base within its retail energy business, with an overall increase of 1% in household customers across the UK and Ireland, totaling approximately 7.96 million. However, this figure included an additional 91,000 customers acquired from failed energy providers, Rebel Energy and Tomato Energy. Centrica's share performance reflected its struggles, with company shares falling by 8% following earnings announcements and plans to pause share buybacks. Chief Executive Chris O’Shea acknowledged the tough trading conditions but noted that customer growth across all retail operations marked a significant achievement for the company. He stated that this customer growth highlighted a strong operational performance despite the overall difficult environment for energy suppliers. He also emphasized the need to prioritize investment for sustainable growth rather than immediate share buybacks and mentioned plans to invest at least £700 million in 2026, following a major £1.3 billion investment in a nuclear power project. In the backdrop of these developments, the UK's energy price landscape appears to be shifting, as Cornwall Insight projected a 7% reduction in Ofgem's energy price cap, reflecting broader trends in energy pricing amidst decreasing costs. The forecasted drop in household energy bills results from a series of governmental and market-driven adjustments to meet the challenges faced by consumers in an evolving energy market. Furthermore, the Rough gas storage facility, despite anticipated challenges, showed lower than expected losses in 2025 and may attain a break-even point in 2026. This situation reflects a cautious outlook as the government evaluates the future of gas storage in the UK, and stakeholders await a crucial decision in the first half of the year.

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