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Viagogo aims to disrupt UK's ticket market with new strategy

Mar 13, 2026, 10:00 AM10
(Update: Mar 13, 2026, 10:00 AM)
English ticket exchange and resale company
country in north-west Europe

Viagogo aims to disrupt UK's ticket market with new strategy

  • Viagogo is planning to expand its operations in the UK, utilizing an 'open distribution' model to compete with established ticket sellers.
  • This strategy comes as the UK prepares for new legislation that will prohibit ticket resales above face value.
  • The company aims to reshape the ticketing market, enhancing competition and potential cost benefits for fans.
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In a significant move for the UK ticketing market, Viagogo has announced plans to intensify its operations, specifically focusing on a new model termed 'open distribution.' This approach is intended to compete with established primary ticket sellers and allows tickets for sports and entertainment events to be sold by multiple firms. The initiative reflects a broader strategy the company has been implementing for the past 18 months, which has already seen success in the US. In America, Viagogo has begun selling tickets for several Major League Baseball teams, establishing itself as a viable alternative to traditional ticket outlets like Ticketmaster. The company’s decision to double down in the UK comes amid an impending crackdown on secondary ticket sales, where laws are expected to be passed to prohibit the resale of tickets above their face value. This legislation aims to curb profiteering and provide fair access for fans, as large-scale touting has become a persistent issue. While Viagogo acknowledges the upcoming changes, they assert that their new strategy isn't a direct reaction to the legislation but a proactive measure designed to reshape the market. This sentiment was echoed by Viagogo's representative, who emphasized that this effort has been part of their long-term vision. The 'open distribution' model signifies a shift in ticketing practices, mirroring how airlines manage ticket sales. By allowing venues, sports teams, and artists to distribute tickets through various platforms, the approach fosters a competitive environment that could ultimately benefit consumers as well. It gives rights holders greater control over inventory and pricing, potentially leading to lower costs for fans. Many artists and event organizers have shown interest in the model, eager to reduce reliance on a single ticketing platform and unlock new channels for ticket distribution. As Viagogo pushes forward, it aims to leverage this model to not only increase its audience reach but also address the long-standing pricing issues that have plagued ticket sales. Despite facing challenges, such as StubHub’s recent struggles in the stock market, Viagogo maintains a confident outlook on its expansion efforts. The company believes it can thrive in a complex regulatory environment by emphasizing the importance of resale, which helps fans secure tickets when needed while also ensuring event organizers can monetize unsold inventory. Viagogo’s innovative approach to ticket distribution could reconfigure the landscape of ticket sales, with the potential to create a more equitable system for fans in the UK.

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