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Costco recalls restaurant gift cards as Synergy World goes bankrupt

Feb 17, 2026, 6:36 PM10
(Update: Feb 17, 2026, 6:36 PM)
American multinational chain of membership-only stores

Costco recalls restaurant gift cards as Synergy World goes bankrupt

  • Costco recalls Synergy restaurant gift cards after the company filed for bankruptcy.
  • Customers who bought the cards from October 27, 2025, to January 26, 2026, can request refunds.
  • Experts advise consumers to be cautious with gift cards and use them promptly.
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In late January 2026, Costco Wholesale Corp. initiated a recall of Synergy restaurant gift cards sold at its locations across the United States. This action came after Synergy World, a gift and loyalty card company, filed for Chapter 7 bankruptcy protection, leaving customers with unusable gift cards. The cards, which were in circulation and redeemable at numerous participating restaurants, have become worthless following the company's abrupt closure. Customers who purchased these gift cards between October 27, 2025, and January 26, 2026, were notified through a letter from Costco that they were eligible for refunds for any remaining balances. The situation arose when Synergy initially assured consumers that their gift cards would be honored through early February 2026, but the company later ceased all redemptions, citing a surge in demand. The impact of this closure not only affects current gift card holders but raises broader industry concerns about the reliance on third-party gift card systems and the financial stability of companies involved. According to industry experts, consumers should use gift cards sooner rather than later, especially for products linked to potentially unstable companies. Furthermore, consumers were reminded to retain gift card receipts to ensure a smoother refund process if needed. Recommendations also included registering gift cards when possible for additional security against loss, suggesting a more vigilant approach towards gift card usage in light of recent events. As individuals navigate the fallout from Synergy World's bankruptcy, the stories echo a cautionary tale about consumer spending habits, financial preparedness, and due diligence regarding the companies behind gift cards. As bankruptcy filings are set to make more details public, the total monetary value tied up in these unredeemed gift cards remains unknown, but industry analysts anticipate a significant financial burden for consumers left with these unusable cards. The simple lesson is to act promptly with gift cards and to be cautious when purchasing products from companies that may be experiencing financial difficulties.

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