In early February 2026, significant changes were implemented by Merlin Entertainments regarding the Ride Access Pass at Alton Towers and other attractions. These changes affect visitors who experience difficulty with crowds, particularly those with autism and ADHD. Previously, families of children with such conditions benefitted from the ride access system, allowing them to avoid long queues, which has been a critical aspect of their visits. However, due to a rise in demand for these passes, Merlin decided to exclude autistic and ADHD individuals from eligibility, leading to widespread backlash and feelings of exclusion among affected families. The news quickly spread, leading to personal stories from families who have relied on the pass for enjoyable experiences. Parents expressed their discontent, emphasizing the essential support the system provides their children, such as the ability to manage overwhelming environments effectively. Many families, like Terri's and Emma's, articulated fears about visits becoming impossible without the assistance these passes offered. Alongside individual testimonies, a petition emerged, which garnered over 15,000 signatures urging Merlin Entertainments to reconsider the decision. The National Autistic Society also weighed in, expressing understanding of the concerns raised by the community. The charity promptly engaged with Merlin to voice its apprehensions regarding the policy and encouraged families to provide consistent feedback. Merlin confirmed they were listening to customer input about the accessibility needs of neurodiverse guests and promised to review the situation after the current trial period. As the February half-term approached, there was a palpable tension between the theme park’s operational changes and the well-being of its neurodiverse clientele. Many customers who had formerly enjoyed the park’s attractions were left feeling disheartened and excluded. Merlin's goal of addressing growing queue times seems to come at the expense of the very families who benefit the most from such accommodations. As the main season opening in March looms, the potential for a re-evaluation of policies hangs in the balance, reflecting broader societal discussions about accessibility and inclusivity at theme parks.