NHS England replaces receptionists with digital kiosks in A&E departments

Jun 11, 2026, 12:28 AM20

(Update: Jun 11, 2026, 12:04 PM)

Heart of England NHS Foundation Trust

UK public sector healthcare provider in the West Midlands, England (1996-2018)

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NHS England replaces receptionists with digital kiosks in A&E departments

NHS England is introducing tablet-based self-service kiosks in A&E departments to streamline patient check-ins.
The initiative aims to prioritize urgent cases while directing others to alternative care options.
Concerns have been raised about the potential negative impact on elderly and vulnerable patients who may struggle with the technology.

Heart of England NHS Foundation Trust

UK public sector healthcare provider in the West Midlands, England (1996-2018)

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