In the UK, the quality of onboard train wi-fi has been a persistent issue for passengers. Many travelers experience unreliable connections, with some unable to access the internet at all during their journeys. This has been particularly frustrating for those who rely on wi-fi for work, as they often find themselves unable to complete tasks that would be manageable in an office setting. For instance, Rebecca, a frequent train user, estimates that she can only accomplish about half of her usual work tasks while traveling due to the inconsistent wi-fi. The government has recognized this problem and is working towards enhancing the wi-fi service on trains, aiming to increase availability from the current 50-60% to at least 90%. Additionally, they plan to boost the speed of the connection significantly, potentially increasing it five- to ten-fold. Currently, the wi-fi on trains relies on the same 4G and 5G mobile networks that passengers use for their mobile data, which can lead to issues, especially in areas with poor signal or when trains pass through tunnels. Passengers like Nelson and Caitlin have reported major difficulties accessing the wi-fi, which affects their ability to work or enjoy entertainment during their travels. The inconsistency of the service has led to calls for train operators to stop advertising wi-fi as a benefit of rail travel if it cannot be reliably provided. As the government pushes for improvements, it remains to be seen whether these changes will effectively address the frustrations faced by passengers.