
Ofcom reveals poor phone signal on trains across the UK
Ofcom reveals poor phone signal on trains across the UK
- Ofcom's research revealed that mobile phone networks in Britain struggle to provide adequate signal on trains.
- Vodafone and O2 met the minimum performance standards only 17% and 20% of the time, respectively.
- The government plans to invest £57 million to improve train wi-fi connectivity through low-earth satellites.
Story
In recent research conducted by Ofcom, it was revealed that mobile phone signal quality on trains in Britain is significantly lacking. The study highlighted that major phone networks, including Vodafone, EE, Three, and O2, were unable to meet the minimum standards for good performance during train journeys. Specifically, Vodafone achieved acceptable signal quality only 17% of the time, while EE, the best-performing network, managed to meet the standards 42% of the time. The research was based on testing conducted on 24 sections of railway track across England, Scotland, and Wales, where the minimum requirements for good signal were defined as a download speed of five megabits per second, an upload speed of 1.5 megabits per second, and a response time of 50 milliseconds. These benchmarks are essential for activities such as video calls, social media browsing, and video streaming. Unfortunately, the results indicated that many passengers experience a lack of connectivity, with Ofcom stating that for too many individuals, boarding a train equates to going off the grid. Additionally, train wi-fi services were found to be inadequate, performing well only 1% of the time. Train companies faced criticism for relying on outdated technology and excessively throttling internet speeds. In response to these findings, government sources indicated plans to enhance train wi-fi by allowing connections to low-earth satellites, moving beyond the limitations of 4G and 5G networks. The Department for Transport announced a budget of £57 million for this initiative, with Transport Secretary Heidi Alexander expected to formally announce the plans in the summer. Mobile UK, representing major phone providers, acknowledged the unique challenges in maintaining good signal on trains and urged the government to take immediate action regarding planning reform and investment to improve connectivity for passengers.