In the United States, Cisco has initiated a significant transformation by integrating artificial intelligence into its operations. Starting in its new fiscal year at the end of July 2025, the company announced that every one of its 90,000 employees would have access to personalized AI agents. These agents are designed to assist with various tasks, answer questions, and efficiently route requests to the most suitable AI model. This strategic move reflects Cisco's commitment to optimizing performance and enhancing productivity across its workforce. Mark Patterson, who has been serving as CFO since July 2025, is at the forefront of this initiative. He emphasized the importance of AI as a pivotal technology transition, stating that it represents one of the most significant changes in technology during our lifetime. Patterson's vision includes building proprietary AI stacks that can intelligently query different models based on specific use cases, ensuring that the tools used are both effective and efficient. This approach aims to minimize resource consumption while maximizing output. The introduction of AI agents is expected to foster internal competition among teams as they explore new applications for AI within the company. Patterson noted that he has his own AI agent, which further illustrates the personal investment and belief in the technology's potential. Cisco's shift towards AI is part of a broader strategy to reposition itself in the rapidly evolving tech landscape, which includes advancements in high-speed data center networking, custom silicon, optical networking, and AI security. With over 40 years of history, Cisco has built its reputation on networking technologies that support enterprise networks and the internet. The company's current focus on AI signifies a proactive approach to harnessing new technologies to create value and drive growth. Patterson expressed optimism about the opportunities that lie ahead, stating that he has never seen as much potential during his 26 years at Cisco. This strategic pivot not only aims to enhance operational efficiency but also positions Cisco as a leader in the AI era, ready to meet the demands of a changing market.
CFO Mark Patterson is helping to lead the charge—and has an AI agent of his own.