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Royal Mail continues to struggle with letter delivery targets

May 29, 2026, 3:29 PM10
(Update: May 29, 2026, 3:29 PM)
postal service company in the United Kingdom of Great Britain and Northern Ireland
British government agency

Royal Mail continues to struggle with letter delivery targets

  • Royal Mail delivered only 75.7% of first class letters on time in 2023, significantly below its target.
  • The company plans to invest £500 million over the next five years to improve delivery performance.
  • Critics remain skeptical of Royal Mail's ability to meet its new, reduced delivery targets.
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