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Tokens redefine the landscape of IT service delivery

May 22, 2026, 12:04 PM10
(Update: May 22, 2026, 12:04 PM)
President - Infosys Ltd

Tokens redefine the landscape of IT service delivery

  • For decades, IT services were structured around human labor and billable hours.
  • The rise of AI is shifting the focus from labor to the strategic deployment of tokens in service delivery.
  • IT services companies must adapt by integrating human expertise and digital labor to achieve predictable business outcomes.
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