Tokens redefine the landscape of IT service delivery

May 22, 2026, 12:04 PM10

(Update: May 22, 2026, 12:04 PM)

Ravi Kumar S.

President - Infosys Ltd

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Tokens redefine the landscape of IT service delivery

For decades, IT services were structured around human labor and billable hours.
The rise of AI is shifting the focus from labor to the strategic deployment of tokens in service delivery.
IT services companies must adapt by integrating human expertise and digital labor to achieve predictable business outcomes.

Ravi Kumar S.

President - Infosys Ltd

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