American Airlines sees major boost in customer satisfaction scores

Apr 29, 2026, 5:50 PM10

(Update: Apr 29, 2026, 5:50 PM)

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American Airlines sees major boost in customer satisfaction scores

American Airlines reported a 7% rise in customer satisfaction in 2026, putting it just behind Delta Air Lines.
The airline created a Customer Experience organization in early 2025 to enhance every aspect of the customer journey.
A strategic focus on targeted investments has led to noticeable customer improvements and record first-quarter revenue.

American Airlines

major airline of the United States

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