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AI transforms middle managers into player-coaches, says Cognizant CEO

Jun 2, 2026, 2:00 AM10
(Update: Jun 2, 2026, 2:00 AM)
President - Infosys Ltd
American artificial intelligence research organization

AI transforms middle managers into player-coaches, says Cognizant CEO

  • Ravi Kumar S. discussed the evolving role of middle managers in the age of AI during a recent event.
  • He emphasized the shift from traditional management to a player-coach model, where managers guide teams while utilizing AI.
  • Kumar highlighted the opportunities and challenges AI presents for the workforce and the need for adaptability.
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In a recent discussion, Ravi Kumar S., the CEO of Cognizant, shared insights on the transformative effects of artificial intelligence on the workforce, particularly focusing on middle management roles. This conversation took place during a fireside chat where Kumar emphasized the shift in job responsibilities due to AI advancements. He noted that the traditional middle management layer, which was once essential for expertise and company heritage, is evolving. With AI technology now accessible to users, the need for middle managers to possess coding skills is diminishing. Instead, these managers are becoming 'player-coaches' who guide and develop their teams while leveraging AI tools. Kumar elaborated on the concept of 'macro delegate and micro steer,' indicating that employees can now delegate tasks to AI agents, allowing them to focus on higher-level decision-making and strategic planning. This shift is not just about technology; it represents a cultural change within organizations. The new roles being created are designed to empower employees to express their needs and integrate AI into their workflows seamlessly. This evolution is crucial as companies adapt to the rapid changes brought about by AI. However, Kumar also expressed concerns about the future, stating that while AI provides significant insights, it creates a 'fog in foresight.' He mentioned that the ability to predict developments beyond two to three years is becoming increasingly challenging. This uncertainty necessitates that workers be equipped to navigate their careers as free agents, ready to adapt to new products, services, and organizational structures that AI will bring. In conclusion, Kumar's insights highlight the immense opportunities AI presents for businesses and society, while also underscoring the need for a new approach to management and workforce development. As companies like Cognizant embrace these changes, the role of middle managers will continue to evolve, requiring a blend of traditional expertise and modern technological understanding.

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