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GFiber dominates customer satisfaction ratings among internet providers

Jun 11, 2026, 2:00 PM10
(Update: Jun 11, 2026, 2:00 PM)
American company; tech media website

GFiber dominates customer satisfaction ratings among internet providers

  • GFiber achieved an overall satisfaction score of 4.72 out of 5, excelling in reliability and plan speed.
  • T-Mobile and Starlink also received high satisfaction ratings in their respective categories.
  • The results indicate that local ISPs can outperform larger national providers in customer satisfaction.
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In a recent evaluation of internet service providers, GFiber emerged as the top choice among consumers, achieving an impressive overall satisfaction score of 4.72 out of 5. This score reflects high ratings in key areas such as reliability, plan speed, and customer support. Specifically, GFiber scored 4.70 for reliability and 4.82 for plan speed, indicating that users experience consistent and fast internet service. Additionally, GFiber's customer support received accolades, with many users rating their experiences as 'Excellent.' This level of service is a significant factor in GFiber's overall success in the market. In comparison, Verizon Fios and AT&T Fiber were noted as close competitors, but they did not surpass GFiber in customer satisfaction. The results highlight a growing trend where local internet providers can outperform larger national companies in specific regions. For instance, Sonic, a California-based fiber optic ISP, also received high marks for customer service and overall satisfaction, demonstrating that regional providers can compete effectively against larger entities. The evaluation also included T-Mobile, which was recognized for its 5G internet service, scoring 4.20 out of 5 for customer satisfaction. T-Mobile's performance indicates a strong presence in the 5G market, with users appreciating the lack of unexpected price hikes and expressing loyalty to the service. Meanwhile, Starlink, a satellite internet provider, achieved a high overall satisfaction rating of 4.47 out of 5, particularly among rural users who rely on satellite connections for their internet needs. Overall, the findings from CNET's People's Picks reveal that customer satisfaction is heavily influenced by factors such as reliability, speed, and customer support. As consumers continue to seek reliable internet services, the competition among ISPs is likely to intensify, prompting providers to enhance their offerings to retain and attract customers. The results serve as a reminder that while national brands dominate the conversation, local providers can deliver exceptional service and satisfaction, reshaping the landscape of internet service in various regions.

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